Shipping & Returns

Please allow up to 1 week for your order to be made and shipped from our studio.  Often times we work faster, so feel free to let us know if you are in a rush, and we will do our best to accommodate your timeline.

Canada

Regular Mail

This option costs $3, and generally takes between 2 and 7 days to arrive at your door. The time it takes to arrive is not guaranteed, so it can take up to 2 weeks to arrive, but in our experience it has been really reliable.

Express Post

This option costs $8, and only takes a day or two to arrive at your door (three days if you live in a remote location). This service is insured and guaranteed to arrive in the time stated. If your parcel is time sensitive, this is the option for you!

Pick-Up

This option is FREE! If you live in Toronto, and feel like coming out to the Woodbine and Danforth area to pick up your item, you’re welcome to do so! We’ll send you an email when your item is ready and make pick up arrangements that suit your schedule.

USA

Small packet Air

This option costs $3, and generally takes 1 week to arrive at your door. The time it takes to arrive is not guaranteed, so it may take a little longer, but in our experience this service is very reliable.

Express Post

This option costs $12 and takes up to 4 days to arrive at your door. This service is insured and guaranteed to arrive in the time stated. If your parcel is time sensitive, this is the option for you!

International

Small packet Air

This option costs $5 and takes between 1 week and 2 weeks to arrive at your door. The time it takes to arrive is not guaranteed, so it may take a little longer. If you are an international customer and you are in a rush to receive your item, please contact us for express post shipping rates.

Returns

We strive to make each of our customers a satisfied one, so do let us know if you are unsatisfied with your purchase for any reason. That being said, all of our pieces are made to order so we cannot accept returns unless your piece arrives damaged in some way. If this is the case, please contact us within 1 week of receiving your order, and then send it back to our studio. We will fix it up good as new and send it back to you!

Exchanges

If you received our item as a gift, and would like to exchange it for something different, please contact us within 1 week of having receieved it. We are happy to have you send your piece back to us, and we will issue you a store credit.

 

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