Shipping & Returns

Orders generally leave the studio within 3-5 days of receiving the order.  If you are in a rush, please let us know and we will do our best to accommodate your timeline. 

Canada

FREE SHIPPING

Orders that qualify for our free shipping are currently being shipped via Canada Post Expedited Mail, UPS or USPS First Class Tracked package, and generally take between 1 and 7 days to arrive depending on your location.  

Regular Mail

This option costs $3, and generally takes 7 days to arrive at your door. The time it takes to arrive is not guaranteed.  Due to the Covid-19 pandemic, regular mail has been experiencing delays.

Express Post

This option costs $9. shipped via Canada Post Expedited Mail or UPS First Class Tracked package, and generally take between 1 and 7 days to arrive depending on your location.   Select this option if your order doesn't qualify for our "Free Shipping" option

Pick-Up

This option is FREE! If you live in Toronto, you can pick up at the Marmalade studio located at 9 Davies Ave. near Queen St. and Broadview Ave., or at Kate's home mailbox located near Woodbine and Danforth.   We’ll send you an email with the address when your item is ready and make pick up arrangements that suit your schedule.

USA

Regular Mail

This option costs $3, and generally takes 1 week to arrive at your door. The time it takes to arrive is not guaranteed, so it may take a little longer, but in our experience this service is very reliable.

Express Post

This option costs $9.  Packages ship via USPS First Class Tracked Package and generally take 5-7 days to arrive.  

International

Regular Mail

This option costs $5 and takes between 1 week and 2 weeks to arrive at your door. The time it takes to arrive is not guaranteed.  Due to the Covid-19 pandemic, regular mail has been experiencing delays.

Returns

We stand behind our product and strive to make each of our customers a satisfied one, so do let us know if you are unsatisfied with your purchase for any reason.  We will do our best to fix the problem or will issue you a full refund.

Exchanges

If you received our item as a gift and would like to exchange it for something different, please contact us within 2 weeks of having received it. We are happy to have you send your piece back to us, and we will make sure that you have something that you love or issue you a store credit.