Shipping & Returns
Processing Time
Orders generally leave the studio within 1-5 days of receiving the order. Current processing times are updated under each product. If you are in need of rush processing, please let Kate know and we will do our best to accommodate your timeline, please reach out to info@marmaladedesigns.ca
Pick-Up
This option is Free! You can pick up at your order the Marmalade studio located at 9 Davies Ave. unit #312 near Queen St. and Broadview Ave. in downtown Toronto. We’ll send you an email when your item is ready and make pick up arrangements that suit your schedule. This option can be selected at checkout, but our system still requires you to enter your shipping address and proceed through the checkout process.
Canada Delivery
Free Shipping Option (over $75)
Orders that qualify for our free shipping are currently being shipped via UPS or Canada Post Expedited Mail. You will receive a tracking number when your item ships and can expect it to arrive in 1 and 5 days depending on your location.
Regular Mail
This option costs $3, and generally takes 2-10 days depending on your location. The time it takes to arrive is not guaranteed and no tracking number is provided.
Expedited Mail
Only Select this option if your order DOES NOT qualify for FREE SHIPPING, but you require expedited mail. Our FREE SHIPPING option ships via UPS or Expedited Canada Post, so there is no need to upgrade! This option costs $9, and ships via UPS or Canada Post Expedited Mail. You will receive a tracking number when your item ships and can expect it to arrive in 1 and 5 days depending on your location.
Delivery
We offer free delivery to addresses located in East End Toronto. This includes Leslieville, Danforth, and The Beach.
USA Delivery
Free Shipping Option (over $75)
Orders that qualify for our free shipping are currently being shipped via USPS first class mail. You will receive a tracking number when your item ships and can expect it to arrive in 5-10 days depending on your location.
Expedited Mail
This option costs $9. Packages ship via USPS First Class Tracked Package and generally take 5-7 days to arrive.
International Delivery - We ship worldwide
Regular Tracked Package
This option costs $7 and takes 2-3 weeks to arrive at your door. We ship all international items with tracking. You will receive a tracking number when your order ships. The time it takes to arrive is not guaranteed. Please let us know if you are interested in faster international shipping options.
Returns
We stand behind every product that we send out, and hope that you love what we make! That said, if you are unsatisfied for any reason, please reach out and let us know. Should a product arrive damaged or not as expected we will quickly send out a replacement. If you would prefer to return your item for a refund, we ask that you send it back to us (regular mail is fine) within 14 days of receipt and we will issue you a full refund.
Exchanges
If you received our item as a gift and would like to exchange it for something different, please contact us within 14 days of having received it (we are flexible on this). We are happy to have you send your piece back to us, and we will make sure that you have something that you love or to issue you a store credit.